Cancel/Change Order

1. Order Cancellation and Change Policy

Once an order has been submitted through the Auraminimalist website, our fulfillment process may begin shortly afterward. Customers who need to cancel an order or correct order information should contact our support team as soon as possible.

Cancellation and change requests are handled based on the current status of the order. If the order has not yet entered fulfillment, we will make reasonable efforts to process an eligible request. If the order has already been packed, dispatched, or otherwise entered a stage where modification is no longer practical, the requested change may not be possible.

2. When Can I Cancel an Order?

Customers may submit a cancellation request shortly after placing an order. We recommend contacting us immediately because orders can move from payment confirmation to fulfillment without significant delay.

Cancellation requests are more likely to be completed when the order has not yet been processed for shipment. However, submitting a request does not automatically stop fulfillment. Our team must first review the order status and confirm whether cancellation remains possible.

3. How to Request a Cancellation

To request cancellation, contact our customer support team as soon as possible. Providing complete information helps us identify the order quickly and determine whether it can still be canceled.

1. Contact Auraminimalist Support.
   Send your cancellation request to support@auraminimalist.com.
2. Provide your order number.
   Include the order number associated with the purchase so our team can locate the correct transaction.
3. Clearly state your request.
   Indicate that you would like to cancel the order and, where appropriate, briefly explain the reason for the request.
4. Wait for confirmation.
   Our team will review the order status and confirm whether cancellation can be completed.

4. Changing an Order

If you entered incorrect information or selected the wrong product option, contact Auraminimalist promptly. Depending on the status of your order, we may be able to make certain changes before fulfillment is completed.

Possible order changes may include correcting certain shipping details, changing a product selection, adjusting a quantity, or other reasonable modifications that can be completed before processing.

Not every requested modification can be accommodated. Changes involving product availability, price differences, shipping limitations, or an order that has already entered fulfillment may require cancellation and placement of a new order instead.

5. Changing the Shipping Address

Customers should carefully review their shipping information before completing checkout. If you discover an address error after placing an order, contact us immediately.

We will make reasonable efforts to correct the shipping information if the order has not yet been finalized for shipment. Once an order has been handed to a carrier, an address change may no longer be available through Auraminimalist.

If an incorrect or incomplete address results in a delivery problem, additional steps may be required depending on the carrier and shipment status. Customers should also monitor tracking information and contact the carrier where appropriate.

6. Changing Product Details

Requests to change products, sizes, colors, styles, quantities, or other product selections should be submitted immediately after checkout.

Product changes are subject to inventory availability and the current fulfillment status of the order. If the requested replacement has a different price, additional payment or a refund may be necessary depending on the circumstances.

If an order cannot be modified because fulfillment has already progressed, the original order may need to remain unchanged. If the delivered item qualifies for return, the customer may then use the applicable Return & Refund Policy.

7. Changing Order Quantity

If you accidentally ordered too many or too few units, contact our support team as soon as possible. A quantity adjustment may be possible before the order enters fulfillment.

Any resulting price adjustment will be reviewed based on the original transaction and the requested quantity. If the change cannot be completed before fulfillment, the original order may proceed as submitted.

8. Orders That Have Already Shipped

Once an order has been shipped and transferred to a delivery carrier, Auraminimalist generally cannot cancel or directly modify the shipment.

Customers should continue to monitor the tracking information provided with the shipment. If the delivered merchandise is no longer wanted or does not meet the applicable return conditions, a return request may be submitted according to our Return & Refund Policy.

Customers should not refuse a shipment solely as a substitute for contacting our support team. Where a return is required, following the applicable return instructions helps ensure that the request can be properly reviewed.

9. Cancellation After Fulfillment Has Started

An order may become difficult or impossible to cancel once fulfillment activities have begun. Fulfillment may include inventory allocation, product preparation, packing, labeling, or transfer to a shipping carrier.

If our team receives a cancellation request after one of these stages has started, we will review the order and determine whether cancellation remains operationally possible.

If cancellation cannot be completed, the customer may receive the order as originally submitted and may use the applicable return process if the merchandise qualifies under the Return & Refund Policy.

10. Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment, the applicable amount paid for the canceled order will be returned using the appropriate refund method.

Refunds are generally processed after cancellation has been confirmed and the transaction has been reviewed. Once a refund is issued by Auraminimalist, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

11. Refund Timing

For eligible canceled orders, Auraminimalist will initiate the applicable refund after the cancellation has been confirmed and the necessary processing has been completed.

The time required for the refund to appear in your original payment account may vary depending on the payment provider, bank, card issuer, or other financial institution. Processing times outside Auraminimalist's systems are not fully controlled by us.

If you have not received an expected refund after the applicable processing period, contact our support team with your order information so that we can review the transaction.

12. Price Changes After an Order Is Placed

Product prices may change over time because of promotions, inventory conditions, seasonal campaigns, or other commercial factors. A price reduction that occurs after an order has been submitted does not automatically qualify the original order for a price adjustment.

If you request a product change that results in a different price, our support team will explain the applicable adjustment before completing the change where possible.

13. Promotional Orders and Discount Codes

If an order includes a promotional price, discount code, or other offer, cancellation or modification may affect the availability or value of that promotion.

A promotional discount used on an order that is canceled may not automatically be restored or transferred to another order unless the terms of the applicable promotion specifically allow it.

14. Out-of-Stock Changes

If a requested replacement product or product option is unavailable, Auraminimalist may be unable to complete the requested change.

In such circumstances, our support team may explain the available alternatives, which can include keeping the original order unchanged, changing to an available option, or canceling the affected order when cancellation remains possible.

15. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately. We will review the order status and make reasonable efforts to cancel duplicate orders that have not yet entered fulfillment.

If one or more duplicate orders have already been shipped, those orders may need to be handled through the applicable return process after delivery.

16. Incorrect Customer Information

Customers should verify their name, shipping address, email address, telephone number, product selections, and quantities before completing checkout.

If incorrect information is discovered after checkout, contact support immediately. Auraminimalist cannot guarantee that information can be changed after an order has entered fulfillment or been transferred to a carrier.

Providing complete and accurate information at checkout helps reduce delays, delivery problems, and the need for order modifications.

17. What Information Should I Include?

To help us process your request efficiently, include as much of the following information as possible:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or change requested.
• Corrected information, if you are requesting an update.
• Any relevant details that may help us identify the issue.

Please do not send complete payment-card numbers, passwords, or other unnecessary sensitive credentials through email or customer support messages.

18. How We Handle Change Requests

Every request is reviewed according to the current status of the order. Our support team may need to confirm whether the order has entered fulfillment, whether inventory can be adjusted, and whether the requested modification is operationally possible.

We will communicate the outcome of the request when our review is complete. Until confirmation is provided, customers should assume that the original order remains active.

19. Cancellation Requests Cannot Be Guaranteed

Submitting a cancellation request does not guarantee that an order will be canceled. Orders may be processed or shipped before our team is able to complete the request.

For this reason, customers should contact Auraminimalist as quickly as possible when a cancellation or modification is needed.

20. Returns When Cancellation Is No Longer Possible

If an order cannot be canceled because it has already been fulfilled or shipped, the customer may review the applicable Return & Refund Policy after receiving the merchandise.

Eligible returns are subject to the conditions, timeframe, and procedures described in the Return & Refund Policy. Auraminimalist currently provides a 60-day return window for eligible merchandise, subject to the applicable return requirements.

Approved refunds are processed within the applicable refund timeframe, and no separate return processing or refund processing fee is charged.

21. Orders With Delivery Issues

A delivery delay, tracking issue, or carrier-related problem does not automatically mean that an order can be canceled. If your order has already been dispatched, contact our support team with the order number and tracking information so that the situation can be reviewed.

Where appropriate, customers may also need to work directly with the shipping carrier regarding delivery instructions, address issues, or shipment status.

22. Contact Auraminimalist

If you need to cancel an order, correct order information, change a product selection, or request assistance with an order modification, contact us as soon as possible.