Shipping Policy

1. Shipping Destinations & Overview

Auraminimalist currently ships exclusively to physical addresses located within the United States and Canada. All orders are processed in regular business cycles once payment authorization and verification have completed successfully.

We maintain a unified, standard fulfillment timeline across both countries:

• Handling Time: 1 business day (Monday–Friday)
• Transit Time: 2–6 business days (Monday–Friday)
• Estimated Total Delivery Time: 3–7 business days

2. Shipping Rates & Delivery Timelines

We keep our shipping rates simple and predictable. A flat shipping fee of $6.99 USD applies uniformly to standard deliveries across both the United States and Canada. The fee is clearly presented during checkout before completing your payment:

Note: Handling and transit estimates refer strictly to regular business days (Monday–Friday) and exclude weekends and national holidays.

3. Order Cut-Off Time

Our standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed and confirmed before 5:00 PM EST enter fulfillment on the current or following business day. Orders placed after 5:00 PM EST, on weekends, or during recognized holidays will begin processing on the next applicable business day.

4. Customs, Duties & Taxes (Canada Orders)

All store orders are billed in USD ($). For orders delivered to Canada:

• All product pricing and shipping rates are billed in USD at checkout.
• Shipments to Canada comply with Canadian import regulations. Any applicable local taxes (GST/HST/PST) or customs border fees assessed by the Canada Border Services Agency (CBSA) remain the responsibility of the recipient unless stated otherwise at checkout.
• Cross-border shipments may occasionally be subject to standard customs processing inspections.

5. Delivery Carriers & Tracking

Auraminimalist partners with reputable postal and carrier networks to ensure reliable parcel transit and delivery:

Once your order has been packed and handed over to the courier, an automated dispatch email containing your official tracking number and carrier link will be sent to the address provided during checkout. Please allow 24–48 hours for the carrier's system to register initial scanning checkpoints.

6. Step-by-Step Fulfillment Process

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including recipient name, apartment/suite number, postal/ZIP code, and valid contact information.

If you notice an error in your delivery address, please reach out to our customer care team immediately at support@auraminimalist.com. Once an order has been dispatched or handed over to the carrier, address corrections can no longer be modified directly by our team.

8. Delayed, Lost, or Damaged Packages

Delayed Shipments: Carrier delays can occasionally happen due to extreme weather, holiday surges, or customs clearance. Please check your tracking number for recent courier notes before contacting support.

Missing or Misdelivered Packages: If your tracking shows "Delivered" but you cannot locate the package, please check around your delivery area, porch, leasing office, or with neighbors. If it remains missing after 48 hours of marked delivery, contact our team with your order number.

Damaged Deliveries: If an item arrives visibly damaged during transit, retain all exterior packaging and notify us within 48 hours of arrival with clear photographs so we can process a prompt carrier claim or replacement.

9. Customer Support & Contact