Frequently Asked Questions

What can I shop for at Auraminimalist?

Auraminimalist offers a selection of fashion and lifestyle products designed for customers looking for versatile styles and everyday wardrobe options. Our current product categories include Men, Women, and Shoulder Bags.

How do I find a product?

You can browse products through the available categories and collection pages on our website. Product pages provide information intended to help you review the item before placing an order.

Are product details shown on the website accurate?

We make reasonable efforts to present product descriptions, images, specifications, and other information accurately. However, minor variations in color or appearance may occur because of screen settings, lighting conditions, photography, or differences between individual devices.

Will an item always be available after I add it to my cart?

Adding an item to your shopping cart does not necessarily reserve inventory. Product availability can change before an order is successfully submitted and confirmed.

How do I place an order?

Select the products you would like to purchase, add them to your shopping cart, review your selections, and proceed through checkout. Enter the required delivery information, select the available payment method, review your order details, and complete the payment process.

What should I check before placing my order?

Before completing checkout, carefully review:

• Product names and selections.
• Quantities.
• Shipping address.
• Contact information.
• Order total.
• Available payment method.

Checking this information before payment can help prevent incorrect orders and delivery problems.

Will I receive an order confirmation?

After a successfully submitted order and payment, an order confirmation may be sent to the contact information provided during checkout. Please retain your order number for future reference.

What should I do if I do not receive my order confirmation?

First, check your email inbox, spam folder, or promotional folder. If you still cannot locate the confirmation, contact Auraminimalist support with the information you used during checkout. If a payment was completed but the order status is unclear, avoid placing another order until the original transaction has been reviewed.

What payment methods does Auraminimalist accept?

Auraminimalist currently accepts PayPal as the available payment method for online purchases.

Do I need a PayPal account to pay?

Payment availability and the options presented to you are determined by PayPal and the payment flow available during checkout. Follow the instructions provided by PayPal when completing your transaction.

Why was my PayPal payment declined?

A payment may be unsuccessful because of insufficient funds, an issue with the selected funding source, account restrictions, security verification, technical issues, or other conditions determined by PayPal.

If your payment is declined, review your PayPal account and follow any instructions provided by PayPal. If you believe the issue is related to our checkout, contact our support team.

What should I do if my payment is pending?

A pending payment may require additional processing or verification by PayPal. We recommend checking your PayPal account and avoiding duplicate payment attempts until the status is clear.

Is my payment information secure?

Payments are processed through PayPal's payment environment. Auraminimalist takes reasonable measures to maintain a secure website, but no online transaction or electronic transmission can be guaranteed to be completely secure.

How much does shipping cost?

Auraminimalist currently offers a flat shipping rate of $6.99 for eligible orders.

How long does order processing take?

Our standard handling time is 1 business day. Orders are prepared for shipment after the applicable order and payment processing has been completed.

How long does shipping take?

Standard transit time is generally 2–6 business days after the order has been processed and shipped.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and circumstances outside our direct control.

Which shipping carriers does Auraminimalist use?

Orders may be delivered through USPS, UPS, or FedEx, depending on the shipment and available delivery service.

What is the order cut-off time?

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off time may be processed on the next business day.

Will I receive tracking information?

When tracking information is available for your shipment, it may be provided through the order-related communication associated with your purchase. Tracking updates are generated by the applicable shipping carrier and may take some time to appear after a package enters the carrier's system.

Why has my tracking information not updated?

Tracking information may not update immediately after a package is handed to a carrier. Carrier scanning delays, weekends, holidays, transportation schedules, or other operational factors can affect when new tracking events appear.

Can I cancel my order after placing it?

You may request cancellation as soon as possible after placing an order. We will make reasonable efforts to accommodate the request if the order has not yet entered fulfillment or shipping.

Cancellation is not guaranteed because orders may be processed quickly.

Can I change my shipping address after ordering?

Contact us immediately if you discover an incorrect shipping address. We may be able to correct the information before the order enters fulfillment or shipment.

Once an order has been transferred to a shipping carrier, an address change may no longer be possible through Auraminimalist.

Can I change the size, color, product, or quantity?

Contact our support team immediately with your order number and requested change. Changes may be possible if the order has not yet entered fulfillment and the requested product or option is available.

What if my order has already shipped?

Once an order has shipped, it generally cannot be canceled or modified through the order system. If the merchandise is eligible for return, you may follow the applicable return procedure after delivery.

How long do I have to return an eligible item?

Auraminimalist currently provides a 60-day return window for eligible merchandise, subject to the conditions and requirements described in our Return & Refund Policy.

Are there any return processing fees?

No. Auraminimalist does not charge a return processing fee for an eligible return.

How long does it take to process a refund?

Approved refunds are processed within 12 days after the returned merchandise has been received and the applicable review has been completed.

Once a refund has been issued, the time required for funds to appear in your PayPal account or applicable funding source may vary depending on PayPal or your financial institution.

Is there a refund processing fee?

No. Auraminimalist does not charge a separate refund processing fee.

How do I request a return?

Contact Auraminimalist support with your order number and details about the item you would like to return. Our team can provide the appropriate next steps based on the order and applicable return requirements.

Can I return an item after the 60-day window?

Return requests should be submitted within the applicable 60-day return period. Requests received after the applicable window may not qualify unless an exception is required by applicable law or otherwise approved by Auraminimalist.

Where will my refund be sent?

Refunds are generally returned through the applicable original payment method or payment process associated with the transaction. For orders paid through PayPal, the refund is generally associated with the original PayPal transaction.

Why has my refund not appeared yet?

After Auraminimalist processes a refund, the funds may require additional time to appear depending on PayPal, the financial institution, or the applicable funding source.

If you believe a refund has exceeded the expected processing period, contact us with your order number so we can review the transaction.

What if I received the wrong item?

Contact our support team as soon as possible and provide your order number along with a description of the issue. We will review the order and provide the appropriate instructions.

What if my item arrives damaged?

Contact us promptly after receiving the merchandise. Include your order information and a clear description of the condition of the item so that our team can review the situation and explain the available options.

Do I need an account to place an order?

The checkout options available to you will determine whether an account is required for a particular purchase. Follow the instructions displayed on the Auraminimalist website during checkout.

How should I protect my account information?

Use a secure password where an account is available, avoid sharing account credentials, and use trusted devices and networks when accessing your account or completing purchases.

How does Auraminimalist use my personal information?

Personal information may be used to process orders, provide customer service, arrange delivery, manage returns and refunds, maintain website security, improve our services, and fulfill other legitimate business or legal purposes. Please review our Privacy Policy for more information.

Does Auraminimalist sell customer information?

Auraminimalist does not sell personal information as a commodity. Information may be shared with service providers when reasonably necessary to process orders, complete payments, arrange shipping, operate the website, provide customer support, maintain security, or comply with legal obligations.

Does Auraminimalist store my PayPal password?

No. You should never provide your PayPal password or account security credentials to Auraminimalist customer support. Payment authentication is handled through the applicable PayPal payment environment.

Does the website use cookies?

Auraminimalist may use cookies and similar technologies for essential website functionality, security, performance, analytics, and other legitimate website purposes. Cookie behavior may depend on your browser and device settings.

How can I contact Auraminimalist?

You can contact our customer support team by email for questions regarding orders, payments, shipping, returns, refunds, cancellations, or other website-related concerns.

What information should I include when contacting support?

For order-related questions, include your order number, the name used when placing the order, and a clear description of the issue. Providing relevant details helps our team locate your order and respond more efficiently.

Do not send passwords, PayPal security codes, complete payment-card numbers, or other unnecessary confidential credentials.

When is customer support available?

Our support hours are 8:00 AM – 7:00 PM (EST), Monday through Saturday.